Last updated: 11 September 2026
1. About us
This online store is operated by Olivia’s World of Adventures CIC (“we”, “us” or “our”), a Community Interest Company registered in England and Wales under company number 17259933.
Registered office: 13 Greenesfield Business Centre, Mulgrave Terrace, Gateshead, United Kingdom, NE8 1PQ.
Email: oliviasworldofadventures@gmail.com
2. Scope of these terms
These Terms and Conditions apply to purchases made through our online store. They should be read together with the product description, Digital Products Refund Policy, Privacy Policy, Digital Products & Delivery page and Personal & Classroom Licence.
By placing an order, you confirm that you are at least 18 years old or otherwise legally able to enter into the purchase contract. Our products are created for children, but purchases and account activity must be completed or supervised by an adult.
3. Products
Unless expressly stated otherwise, our products are digital and no physical item will be posted. Product pages identify the content supplied, such as PDF, MP3, MP4 or JPEG files, together with relevant page counts, durations and compatibility information.
We take reasonable care to display products accurately. Colours and appearance may vary between screens and devices. Minor formatting differences that do not materially affect the content are not defects.
4. Orders and contract formation
Placing an order is an offer to purchase. A contract is formed when we accept the order by confirming payment and making the digital product available, unless applicable law provides otherwise. We may decline or cancel an order before supply where payment is not authorised, information is materially incorrect, fraud is suspected, the product is unavailable, or an obvious pricing or description error has occurred. If payment has already been taken for a cancelled order, it will be returned.
5. Prices, currency and taxes
Prices are shown in the currency displayed at checkout. Your payment provider may apply currency conversion charges. Applicable taxes will be displayed or included as required by law. You are responsible for reviewing the total price before placing the order.
6. Digital delivery
Digital access is normally provided after successful payment through Shopify’s Digital Products service and the email address entered at checkout. Delivery times are estimates and may occasionally be affected by technical or security checks. You are responsible for entering an accurate email address and keeping a secure copy of downloaded files.
If access is not received or a link fails, contact us through the store Contact page with your order number. Your rights and available remedies are described in our Digital Products Refund Policy.
7. Cancellation, refunds and statutory remedies
Cancellation and refund rights vary by location and by whether digital supply has begun. Our Digital Products Refund Policy explains our approach. Nothing in these terms excludes or restricts any mandatory consumer right or remedy that applies to you.
8. Licence and permitted use
Your purchase gives you a limited, non-exclusive, non-transferable licence to use the files; it does not transfer ownership of the copyright or other intellectual property.
The ebook and audiobook are supplied under the Personal & Family Licence. The Complete Learning Bundle may be used by one family in one household or by one teacher or educator with one class or nursery group at one location, as described on our Personal & Classroom Licence page. Additional families, teachers, classes or locations require separate purchases unless we agree otherwise in writing.
9. Prohibited use
You must not resell, sublicense, redistribute, forward, upload publicly, publish, commercially exploit, remove ownership notices from, or claim authorship of our files. You must not share files outside the household, class or location permitted by the applicable licence, or use the store or content unlawfully.
10. Intellectual property
All copyright, trade marks, artwork, characters, recordings, videos, layouts and other intellectual property in our products and store remain owned by Olivia’s World of Adventures CIC or the relevant rights holders. No right is granted except the limited use expressly allowed by the applicable licence.
11. Educational use
Our materials are educational and creative resources, not professional medical, psychological, therapeutic or specialist educational advice. Adults remain responsible for supervision, age-appropriate use and adapting activities to a child’s individual needs. Activities should be carried out safely and with suitable adult guidance.
12. Third-party services
Our store, checkout, payment processing and digital delivery rely on Shopify and other service providers. Their separate terms or privacy notices may apply to services they provide directly. We remain responsible for our obligations as the seller and do not use this clause to avoid any responsibility that cannot lawfully be excluded.
13. Liability
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of mandatory consumer rights, or any other liability that cannot lawfully be excluded or limited.
If you are a consumer, we are responsible for losses that are a foreseeable result of our breach or failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable, for business losses arising from a consumer purchase, or for problems caused solely by incompatible equipment or software where compatibility requirements were clearly provided before purchase, except where applicable law says otherwise.
If you purchase wholly or mainly for business purposes, our liability will be subject to applicable law and any separately agreed business or institutional terms.
14. Events outside reasonable control
We are not responsible for delay caused by events outside our reasonable control. We will take reasonable steps to reduce the effect of the delay and restore delivery. This clause does not remove any mandatory right to cancel or receive a remedy.
15. Governing law and international customers
These terms and purchases made from us are governed by the laws of England and Wales. If you are a consumer living elsewhere, this choice of law does not deprive you of mandatory protections provided by the law of your country or region. You may be entitled to bring proceedings in the courts available under applicable consumer law.
For customers purchasing wholly or mainly for business purposes, the courts of England and Wales will have exclusive jurisdiction unless we agree otherwise in writing.
16. Changes to these terms
We may update these terms for future purchases to reflect legal, technical or business changes. The version in force when you place your order will normally apply to that purchase, unless a change is required by law.
17. Contact and complaints
Please contact us first so we can try to resolve any concern fairly and promptly.
Olivia’s World of Adventures CIC
Company number: 17259933
Registered office: 13 Greenesfield Business Centre, Mulgrave Terrace, Gateshead, United Kingdom, NE8 1PQ
Email: oliviasworldofadventures@gmail.com