Last updated: 11 September 2026
This policy applies to digital products purchased from Olivia’s World of Adventures CIC, including ebooks, audiobooks, videos, educational activity packs, certificates and digital bundles. No physical item will be posted unless a product page expressly says otherwise.
1. Your mandatory consumer rights
Nothing in this policy limits or excludes any consumer right or remedy that cannot lawfully be limited or excluded in your country or region. If local consumer law gives you stronger rights than this policy, those rights will apply.
2. Change-of-mind cancellations
Digital products are normally made available shortly after payment. To the extent permitted by applicable law, we do not normally provide a change-of-mind refund after digital content has been supplied, accessed, streamed or downloaded.
Where a law provides a cancellation or cooling-off period, we will honour it. If you expressly request or consent to immediate supply during that period, you may lose your cancellation right once supply begins, but only where applicable law permits this and any legally required consent and acknowledgement have been obtained. If the required consent or acknowledgement has not been obtained, this policy does not remove any cancellation right you may have.
If you wish to cancel before digital access has been provided, contact us immediately. We cannot guarantee that supply can be stopped, but we will apply your rights under the law that applies to your purchase.
3. Faulty, inaccessible or incorrectly described content
Please contact us if a file is corrupted, cannot be accessed using a compatible device, is incomplete, is materially different from its description, or if you receive the wrong product. We may first provide technical assistance, restore access, repair the file, or supply a replacement. Where the problem cannot be resolved within a reasonable time and without significant inconvenience, we will provide any price reduction, refund or other remedy required by applicable law.
A refund is not normally available where the product works as described but the customer changes their mind, lacks suitable software or a compatible device that was clearly identified before purchase, or has breached the applicable licence—except where mandatory law requires otherwise.
4. Failed delivery and download links
Download access is provided through Shopify’s Digital Products service. Check your order confirmation email and spam or junk folder. If a link is missing, expired or does not work, contact us with your order number and the email address used at checkout. We will help restore access or provide another remedy where appropriate.
5. Duplicate or incorrect purchases
If you believe you were charged twice or purchased the wrong digital format by genuine mistake, contact us promptly before downloading or accessing the files. We will review the circumstances fairly. This does not affect rights relating to unauthorised payments.
6. How to request help or a remedy
Contact us through the store Contact page and provide your order number, the email address used for the purchase, a description of the problem and, where useful, a screenshot of the error. We may request reasonable information needed to verify the order and diagnose the problem.
Approved refunds will normally be returned to the original payment method. Processing times may depend on the payment provider and your bank.
7. International purchases
We sell digital products to customers in multiple countries. Consumer rules differ between jurisdictions. This policy is intended to operate alongside, and not replace, any mandatory rights available where you live.
8. Contact
Olivia’s World of Adventures CIC
Company number: 17259933
Registered office: 13 Greenesfield Business Centre, Mulgrave Terrace, Gateshead, United Kingdom, NE8 1PQ
Email: oliviasworldofadventures@gmail.com