Last updated: 11 September 2026
1. Who we are
Olivia’s World of Adventures CIC is the controller responsible for the personal information described in this Privacy Policy.
Company number: 17259933
Registered office: 13 Greenesfield Business Centre, Mulgrave Terrace, Gateshead, United Kingdom, NE8 1PQ
Email: oliviasworldofadventures@gmail.com
This policy explains how we collect, use, disclose and protect personal information when you visit our store, contact us, subscribe to communications or purchase our products. Depending on where you live, local privacy law may use terms such as “personal data” or “personal information”.
2. Information we may collect
- Identity and contact information: name, billing address, email address, telephone number and account details.
- Order and transaction information: products purchased, order number, payment status, currency, refunds and customer-service history. Full payment-card details are normally handled by the payment provider rather than stored by us.
- Technical and usage information: IP address, browser and device information, cookie identifiers, pages viewed, interactions, approximate location and diagnostic or security data.
- Marketing information: subscription choices, consent records and engagement with messages or campaigns.
- Communications: information supplied when you contact us, request support, enter a promotion or exercise a privacy right.
3. How information is collected
We collect information directly from you, automatically through the store and cookies, and from service providers involved in checkout, fraud prevention, analytics, communications and digital delivery.
4. Why we use information and our legal bases
Where UK or European data-protection law applies, we rely on one or more of the following legal bases:
- Contract: to process orders, take payment, provide download access, manage licences and offer customer support.
- Legal obligation: to maintain tax and accounting records, respond to lawful requests and meet consumer-protection requirements.
- Legitimate interests: to operate and improve the store, secure our services, prevent fraud, understand performance and manage our organisation, where those interests are not overridden by your rights.
- Consent: for optional marketing, non-essential cookies or similar processing where consent is required. You may withdraw consent at any time.
In other jurisdictions, we process information under the legal grounds and permissions recognised by applicable law.
5. How we use information
- to provide and administer the online store;
- to process payments, orders, refunds and digital delivery;
- to provide technical and customer support;
- to authenticate users, prevent fraud and protect the store;
- to comply with legal, tax, accounting and regulatory duties;
- to measure and improve store performance;
- to send marketing communications where permitted; and
- to establish, exercise or defend legal claims.
6. Who receives information
We may disclose information only as reasonably necessary to:
- Shopify, which hosts our store and provides commerce, checkout and customer-privacy services;
- payment processors and fraud-prevention providers;
- digital-product delivery, email, cloud storage, analytics and technical service providers;
- professional advisers such as accountants, insurers and legal advisers;
- regulators, courts, law-enforcement bodies or other parties where disclosure is required or permitted by law; and
- a successor organisation in connection with a lawful merger, restructuring or transfer, subject to appropriate protections.
Some Shopify consumer services may process information under Shopify’s own responsibility. You can read the Shopify Consumer Privacy Policy.
7. International transfers
We and our service providers may process information in countries other than your own. Where required, we use or rely on recognised safeguards for international transfers, such as adequacy regulations or decisions, approved contractual protections, or another lawful transfer mechanism. The protections and rights available may vary by location.
8. Cookies and similar technologies
We use cookies and similar technologies needed for checkout, security and core store functions. With consent where required, we may also use analytics, personalisation or advertising technologies. Available choices may be presented through our cookie banner or customer privacy controls. Rejecting non-essential cookies should not prevent essential store functions.
9. Marketing
We send email or other electronic marketing only where permitted by applicable law. You may unsubscribe using the link in a marketing message or contact us. We may retain limited information to record and respect an opt-out.
10. Retention
We retain information only for as long as reasonably necessary for the purposes described above, including providing products and support, maintaining licences, meeting tax, accounting and legal requirements, preventing fraud and resolving disputes. Retention periods vary according to the type of record, applicable law and whether a dispute or legal claim exists.
11. Your privacy rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability or a copy of your information; object to certain processing; withdraw consent; opt out of certain targeted advertising, sale or sharing as those terms are defined locally; and appeal or complain about a privacy decision.
These rights are not absolute and lawful exceptions may apply. We will not discriminate against you for exercising a privacy right. To make a request, email us or use the store Contact page. We may need reasonable information to verify your identity and request. An authorised agent may act where local law permits and valid authority is provided.
12. Children’s privacy
Our stories and learning materials are intended for children, but our store and purchasing services are directed to parents, carers, teachers and other adults. We do not knowingly ask children to create accounts, make purchases or provide personal information directly. If you believe a child has submitted personal information without appropriate permission, contact us so we can investigate and take suitable action.
13. Security
We use reasonable organisational and technical measures designed to protect personal information. No online system is completely secure, so we cannot guarantee absolute security.
14. External links
Our store may link to third-party websites or services. Their privacy practices are governed by their own notices, and we encourage you to review them.
15. Complaints
Please contact us first if you have a privacy concern. If UK data-protection law applies, you may also complain to the UK Information Commissioner’s Office. If you live elsewhere, you may have the right to contact your local privacy or data-protection authority.
16. Changes to this policy
We may update this policy to reflect changes in law, technology, service providers or our practices. The updated version will be posted with a revised date. Where required, we will provide additional notice or request consent.
17. Contact
Olivia’s World of Adventures CIC
Company number: 17259933
Registered office: 13 Greenesfield Business Centre, Mulgrave Terrace, Gateshead, United Kingdom, NE8 1PQ
Email: oliviasworldofadventures@gmail.com